Refine customer service etiquette through expert-led training to forge long-term relationships with clients. Complaint management, effective communication and provision of great support. Ideal for anyone wanting to improve customer satisfaction and enhance business growth through better service provision. Register now to give every customer interaction your best shot.
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Soft Skills
20 languages
48 minutes
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LEARNING OUTCOMES

  • Discover the qualities and outcomes that define good customer service
  • Understand the components of Customer Relationship Management (CRM)
  • Know how to establish excellent communication with new and old customers
  • Learn how to effectively handle complaints from valued clients and customers
  • Explore the best approaches to providing good support services over the phone
  • Gain the ability to learn from mistakes and improve customer relations

Course contents

Translations

Certificate

Reviews

Legislation & benefits

FAQs and Resources

COVERED IN THIS COURSE

Course contents

Module 1

Introduction to Customer Service

Module 2

Characteristics of Good Customer Service

Module 3

Customer Relationship Management

Module 4

Communicate with Customers

Module 5

Handling Customer Complaints

Module 6

Problem Solving Over Phone

Module 7

Improving Customer Service

Overview

 

Delivering excellent service is at the heart of every successful business.This course helps you understand what makes customers feel valued and how to build a reputation that keeps people coming back.You’ll learn how to focus your efforts, use your resources effectively and create positive experiences that encourage loyalty and word of mouth praise. Designed with real world retail in mind, this course explores customer needs from their point of view and shows you how to meet them with professionalism and care.Whether you're on the high street or online, it’s the perfect step toward stronger service and a better customer journey.

Presented by

Training360

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The importance of Customer Service Training

Compliance with the law is obligate -and this training course offers a expensive scope to enhance both your organisation’s performance and officiary development."
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Available in 40 languages

All inclusive

Machine translated* content is included for free with all our popular courses

It covers the entire course transcript. If you don't see a course listed in the language you require, just let us know.
*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Customer Service Training Training certificate

Assessment & Certification

Each of our courses finishes with a multiple-choice quiz to assess your understanding of key concepts.

This Customer Service Training course conveniently wraps up with a 20-question multiple-choice quiz and an instantly downloadable certificate. Additionally, brief in-course questionnaires guide participants through each section of the training, reinforcing knowledge and ensuring maximum, continuous engagement and retention throughout from start to finish. Printable user certificates, along with training progress, results, assessments, are stored centrally in your LMS (Learning Management System) and can be accessed at any time to reprint certificates, review and adjust pass marks, and serve as proof of your organisation’s commitment to ongoing legal compliance.

What does my certificate include?

The Customer Service Training certificate clearly displays your full name, company name (if applicable), the course title, pass rate percentage, date of completion, its expiration date, and distinctive certification stamps or official approval seals from recognised authorities.

4.7 out of 5

EMPLOYERS & EMPLOYEES LOVE US

Discover the thousands of reviews from our clients, showcasing how we’ve simplified workplace training for their businesses.

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I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

Why is Customer Service training important?

​​Great customer service is key to long term success.
This course gives you practical skills to make customers feel valued and supported, so they keep coming back. You’ll learn how to handle challenges with confidence, build strong relationships, and turn everyday interactions into moments that leave a lasting impression. Whether you're on the shop floor, in a support role or leading a team, this training helps you think from the customer’s point of view and deliver service that stands out.







Your customer doesn’t care how much you know until they know how much you care.

Damon Richards

Frequently asked questions

What are the benefits of eLearning courses for business?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

Which eLearning courses are right for my business?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

How much do your courses cost?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

Why choose Training360 as your workplace training provider?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

How long do eLearning courses take to complete?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.
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