This course will help you deal with disagreements at work in a calm and confident way. You’ll learn simple, practical ways to spot conflicts early, manage them effectively and stop them from getting worse. Conflict can happen to anyone, anywhere, so this training is designed for everyone no matter your role. You’ll discover what causes disagreements and how to keep your workplace friendly and respectful for all.
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Soft Skills
20 languages
57 minutes

LEARNING OUTCOMES

  • Discover how to recognise signs of serious conflict and mitigate its sources
  • Understand how to deal with negative emotions and strong opinions
  • Know how to see the “bigger picture” and work towards the right goal
  • Learn how to stop conflict at the earliest point and respect people’s rights
  • Explore ways to mediate disruptions and help participants to feel optimistic
  • Gain ways to ensure that conflict resolutions are permanent and stable

COVERED IN THIS COURSE

Course contents

Module 1

Understanding Conflict and How it Begins

Module 2

Dealing with Emotions and Decisions During Conflict

Module 3

Standing Back and Reaching Better Outcomes

Module 4

Effective Conflict Resolution Methods

Module 5

What to Look for in Mediation

Module 6

Aftermath of a Conflict

 

Overview

Avoid the pitfalls of team infighting and confrontations in the organisation by learning how to deal effectively with disputes and discord in any setting. Our Conflict Resolution Training course will help you gain important insight into what causes disagreements in the workplace and group environments.  Not only that but you will also learn how to connect with both sides of a disagreement and guide conversations towards the best possible outcome for everyone involved. 

You will gain valuable conflict management techniques, such as reading body language, making timely interventions and showing empathy to everyone involved. Rather than spending energy trying to manage tensions after they arise, you will learn how to prevent conflict altogether and use thoughtful, effective approaches to defuse difficult situations.

By joining today, you will learn how to become an inspirational team leader and a skilled, trusted mediator.

Presented by

Training360

The important of Conflict Resolution Training

When you go through this training, you check the legal boxes and just as important, you give your co-workers a workspace that`s a little calmer and a whole lot friendlier.
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Available in 40 languages

All inclusive

Machine translated* content is included for free with all our popular courses

It covers the entire course transcript. If you don't see a course listed in the language you require, just let us know.
*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Conflict Resolution Training Training certificate

Assessment & Certification

Each of our courses finishes with a multiple-choice quiz to assess your understanding of key concepts.

This Conflict Resolution Training course conveniently wraps up with a 20-question multiple-choice quiz and an instantly downloadable certificate. Additionally, brief in-course questionnaires guide participants through each section of the training, reinforcing knowledge and ensuring maximum, continuous engagement and retention throughout from start to finish. Printable user certificates, along with training progress, results, assessments, are stored centrally in your LMS (Learning Management System) and can be accessed at any time to reprint certificates, review and adjust pass marks, and serve as proof of your organisation’s commitment to ongoing legal compliance.

What does my certificate include?

The Conflict Resolution Training certificate clearly displays your full name, company name (if applicable), the course title, pass rate percentage, date of completion, its expiration date, and distinctive certification stamps or official approval seals from recognised authorities.

4.7 out of 5

EMPLOYERS & EMPLOYEES LOVE US

Discover the thousands of reviews from our clients, showcasing how we’ve simplified workplace training for their businesses.

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I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

I can't thank enough for the incredible courses they offer. I completed the 'Web Development Fundamentals' course, and it not only gave me the skills.

Why This Training Matters ?

Conflict is baked into any job that has more than one person. Research says roughly eight out of ten workers will face a flare-up sooner or later and about a third get pulled into disputes again and again.

Left unchecked, those flare-ups can drag morale down and eat away at productivity. People may even walk out the door if they feel stuck in a toxic loop.
Turn the situation around, though and the same disagreements can become stepping stones to growth. A little friction, handled well, can sharpen ideas and strengthen bonds. This course offers your team practical tools to keep conversations calm, respectful and on track. It doesn’t promise miracles but calm confidence always outweighs raised voices.

When staff know they can raise concerns without fear or tension, stress levels drop. A workplace that encourages open dialogue often sees a boost in morale and a reduction in staff turnover which is not only good for people but good for business.

More importantly, stopping minor disagreements from spiralling can help protect your organisation from serious issues like formal complaints, legal action or damage to your reputation. When your team feels equipped to manage conflict, focus improves, collaboration becomes smoother and everyone feels united in moving forward.

It is a win for your people and an even greater win for your business. This course offers your team practical tools to keep conversations calm, respectful and on track. It doesn’t promise miracles but calm confidence always outweighs raised voices. When staff know they can raise concerns without fear or
tension, stress levels drop. A workplace that encourages open dialogue often sees a boost in morale and a reduction in staff turnover which is not only good for people but good for business.

More importantly, stopping minor disagreements from spiralling can help protect your organisation from serious issues like formal complaints, legal action or damage to your reputation. When your team feels equipped to manage conflict, focus improves, collaboration becomes smoother and everyone feels united in moving forward. It is a win for your people and an even greater win for your business.












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E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

Which eLearning courses are right for my business?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

How much do your courses cost?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

Why choose Training360 as your workplace training provider?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.

How long do eLearning courses take to complete?

E-learning courses are essential for businesses because they allow workers and management to improve their knowledge and become more skilled and sought-after employees. With the right eLearning courses, your team can improve skills in areas such as food hygiene, health and safety, a range of soft skills, and many more essential workplace competencies.